Privacy Policy

Welcome to Warisii, a WhatsApp CRM platform developed by Saantech. We are committed to protecting your privacy and ensuring full transparency regarding how we handle your business and customer data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service, specifically through the WhatsApp Embedded Signup flow.

By connecting your WhatsApp Business account with Warisii, you trust us with your information. We take that responsibility seriously and maintain strict data protection practices.

If you request a product demo, we store your name, business name, email address and optional phone number so our authorised team can respond to your request. These details are available to the platform administrator. You can ask us to delete your demo request by emailing info@saantech.so.

When you connect your WhatsApp Business account using our platform, we collect the following information from Meta (via official WhatsApp Business API / Graph API):

• WhatsApp Business Account ID (WABA ID) — to uniquely identify your business account.
• Phone Number ID and associated Phone Numbers — to manage message sending and receiving.
• Access Tokens — temporary and long-lived tokens that enable Warisii to securely send and receive messages on your behalf.
• Client contact lists and message history — generated during your legitimate use of our CRM (conversations, campaign logs, templates, and contacts you import or interact with).

We use the collected data exclusively to:

• Provide the Warisii CRM services (sending campaigns, managing chat conversations, creating and approving message templates).
• Authenticate your account via Meta's Graph API and maintain a secure, valid connection.
• Maintain and improve our system's reliability, debug errors, and enhance performance — without compromising privacy.
• Generate analytics (aggregated, non-identifiable) to help you understand your communication efficiency.

No automated decision making that significantly affects you is performed solely based on your message content. All data processing is done to fulfill the CRM service you requested.

We do not sell, rent, or share your personal data, client lists, messaging history, or any sensitive business information with any third parties or marketing agencies. Your data is isolated and encrypted on our servers.

Limited exceptions: We may share data only when required by law, to comply with a legal obligation, or to protect the rights and safety of Saantech, our users, or the public. In such cases, disclosure is strictly limited to what is legally required.

We never share your WhatsApp Business access tokens or customer phone numbers with external platforms for advertising or analytics outside of Warisii.

You can request deletion of your Warisii account and associated information by emailing info@saantech.so with the subject Data Deletion Request. Include your registered email or WhatsApp Business Account ID. Do not include passwords, access tokens or OTP codes.

Upon request, we will permanently delete your WABA ID, access tokens, contact lists and message history from our primary and backup databases within 24 to 48 hours. A confirmation email will be sent once deletion is completed.

After deletion, CRM data, conversation logs, templates and analytics are lost. This action is irreversible.

If you have any questions about this Privacy Policy, your data, or if you wish to exercise any of your privacy rights (access, rectification, restriction), please don't hesitate to reach out. Our team at Saantech is dedicated to assisting you.

📧 Email: info@saantech.so

🏢 Developer: Saantech (Warisii CRM Team)

📍 Response time: Usually within 1 business day (max 48h)

We implement industry-standard encryption (AES-256 at rest, TLS 1.3 in transit) and strict access controls. Your data is retained only as long as your Warisii account is active, or as necessary to provide the service. After account deletion (as per section 5), data is purged within 48 hours. For active users, we retain conversation history to maintain continuity of your CRM, but never longer than legally required or beyond your business need.

Warisii does not store credit card or payment details — any billing is processed through secure third-party gateways without sharing your WhatsApp data.

We may revise this Privacy Policy from time to time. If changes are significant, we will notify you via email or through a notice on your Warisii dashboard. The "Effective Date" at the top of this page will be updated accordingly. Your continued use of Warisii after any modification constitutes acceptance of the updated policy.